To report a complaint or grievance, you may contact the facility Administrator by phone at 410-571-9595 or by mail to our address.
Complaints and grievances may also be filed through the Maryland Department of Health & Mental Hygiene, Office of Health Care Quality, Spring Grove Center, Bland Bryant Building, 55 Wade Avenue, Catonsville, MD 21228. Or by Phone at 1-800-492-6005.
All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman Online.
“From the first phone conversation and throughout the entire process including the post op phone call, everyone was friendly, kind and very caring.”